Policy for ticket cancellation and refund due to Corona Virus 2019 Pneumonia

Dear Passengers,

We'd like to inform that all flights for traveling within Thailand Territory will not be affected by the Corona Virus 2019 Pneumonia. 

Ticket change, cancellation or refund request should follow our Fare Rules and Regulations based on your original booked ticket class.

International flights from/to Hong Kong are operating as normal.

If you have any request in regards to cancellation/refund/reroute on this route, kindly email to our 24/7 supporting email address: cs@bangkok-airline.com

Important Note:

We're only able to support tickets which were issued through our website. For others, kindly contact where you purchased your tickets for direct support.

Thank you & We wish you all the bests.

Bangkok Airline Team!